$17.00 - $17.00 hourly
7580 Golf Channel Dr, Orlando, Florida, USA
Jan 09, 2023Full time
NBC Sports Next is where sports and technology intersect. We’re a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within our three groups: Youth & Recreational Sports; Golf; and Betting, Gaming & Emerging Media. At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine , the largest youth sports club, league and team management platform; GolfNow , the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips; TeamUnify , swim team management services; GoMotion , sports and fitness business software solutions; and NBC Sports Edge , a leading platform for fantasy sports information and betting-focused tools. At NBC Sports Next we’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences. Come join us as we work together as one team to innovate and deliver what’s Next. NBC Sports Next is looking for our newest Content Partnerships Specialist to join the team. Our team demonstrates a passion for proactively providing customer resolution, effective troubleshooting, and excellent customer service. If you share these passions, in addition to being in a high-energy, fast-paced culture, this is the job for you. Job Duties Provide excellent customer service through multiple channels (phone, email, web, mobile, social). Actively investigates customer’s needs through effective questioning and proactive listening skills. Identify trending issues and efficiently escalate to leadership/management. Demonstrate product knowledge by successfully using available tools and systems when responding to inquiries. Participate in efficient daily workflow processes with the use of operational metrics to gauge performance and timely service. Participate in our quality program to certify that a high level of accuracy and care are consistently being delivered. Qualifications Basic Requirements Bilingual (English/Spanish) Able to identify trending issues and accurately communicate with management. Strong typing and writing skills. Strong active-listening and deductive logic skills. Able to use multiple tools/systems simultaneously. High energy and engaging personality with the ability to convey patience and calmness in stressful situations. Able to be self-motivated in a fast-paced working environment. Able to remain flexible and energetic during high-stress times. Desired Qualifications Experience in Salesforce or other CRM systems. Experience in Braintree, OneTrust, or Mirakl. Experience in Amazon Connect call center software. Familiar with Metrics/KPI reporting utilizing a variety of software. Experience in working with and/or managing a team, directly or indirectly. Outstanding customer service skills and dedication to providing exceptional customer care. Additional Job Requirements Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered. Hybrid: This position has been designated as hybrid, generally contributing from the Orlando office a minimum of three days per week. Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols. In select work settings or where jurisdictionally mandated, must submit an attestation disclosing your COVID-19 vaccination status and be fully vaccinated against COVID-19 or adhere to enhanced protocols.