Bilingual Member Advocate

  • Humana
  • Miami, FL, USA
  • 03 Oct, 2019
Permanent Customer Service

Job Description

The Bilingual Member Advocate (Inbound Contacts Representative 2) acts as a universal customer service agent and provides friendly, comprehensive service regarding a diversity of issues from ordering durable medical equipment to grievance and appeals. 

The ideal candidate approaches their work with integrity and excellence and strives to make customers happy through every interaction.

Benefits and Perks of This Opportunity:

  • Competitive compensation with base salary and bonus eligibility
  • Extensive training - at least 10 weeks!
  • A chance to develop well-rounded and competitive skills
  • Robust benefits as a full-time employee including health, dental, vision, tuition assistance, 401(k) and more. Effective first day – no waiting period!
  • Professional development opportunities including career advancement and mobility, virtual learning platforms, networking opportunities through our network resource groups, mentoring programs and more!

Required Qualifications

  • High School Diploma or equivalent 
  • 2+ years of customer service experience
  • Excellent verbal and written communication skills
  • Strong computer skills utilizing multiple computer applications simultaneously
  • Ability to maintain a professional demeanor, practicing strict confidentiality for all sensitive information
  • Strong initiative with the ability to adapt to change quickly and be empathetic
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
  • Bilingual in English and Spanish -- ability to read, write and speak both languages without limitation or assistance
  • The ability and willingness to work a regular 8-hour shift between the hours of 8 a.m. to 8 p.m EST. Monday through Friday with the flexibility to work weekends and/or overtime based on business needs
  • The flexibility to train during any 8-hour shift between 8am to 7pm EST Monday through Friday

Preferred Qualifications

  • Associates or Bachelor's Degree
  • Call center experience
  • Healthcare experience

Additional Information 

  • This position is located at 11430 N W 20th Street, Miami, FL 33172
  • The hours of operation range from 8:00 AM to 8:00 PM EST. Please note that the training hours of operation take place between 8:00am to 7:00pm EST. Overtime is generally voluntary but may be mandatory based on business needs. We strive to provide a minimum of a week advance notice if you need to work OT hours

Experience Level


Salary Estimate

$20,001-$45,000 per year


Medical insurance, Perfomance bonus, Study assistance
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