The Bilingual Member Advocate (Inbound Contacts Representative 2) acts as a universal customer service agent and provides friendly, comprehensive service regarding a diversity of issues from ordering durable medical equipment to grievance and appeals.
The ideal candidate approaches their work with integrity and excellence and strives to make customers happy through every interaction.
Benefits and Perks of This Opportunity:
At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.